Frequently Asked Questions

## 🛍️ Ordering

**Q: How do I place an order?**
Simply browse our collection, add items to your cart, and proceed to checkout. Fill in your details and choose your payment method — it's that easy!

**Q: Can I order via WhatsApp?**
Yes! WhatsApp us at +92 306 6284243 and our team will assist you.

**Q: Do you accept custom orders?**
Currently, we offer our ready-to-wear collection. Custom orders may be considered for bulk purchases — contact us for details.

## 💵 Payment

**Q: What payment methods do you accept?**
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash
- EasyPaisa

**Q: Is Cash on Delivery available?**
Yes! COD is available across Pakistan.

**Q: Is my payment information secure?**
Absolutely. Our website uses industry-standard SSL encryption to protect your data.

## 🚚 Shipping

**Q: What are your shipping charges?**
- Standard Delivery: Rs. 200
- Express Delivery: Rs. 400
- **FREE Shipping** on orders above Rs. 3,000

**Q: How long does delivery take?**
- Standard: 3-5 business days
- Express: 1-2 business days

**Q: Do you deliver internationally?**
Currently, we only ship within Pakistan. International shipping coming soon!

## 🔄 Returns & Refunds

**Q: What is your return policy?**
We accept returns within 3 days of delivery. Item must be unused with tags attached.

**Q: How do I return an item?**
Contact us on WhatsApp: +92 306 6284243 to initiate a return.

**Q: When will I receive my refund?**
Refunds are processed within 5-7 working days after receiving the returned item.

## 📏 Sizing

**Q: How do I know my size?**
Check our detailed Size Guide page or WhatsApp us for personalized advice.

**Q: Can I exchange for a different size?**
Yes! Size exchanges are available within 3 days of delivery.

## 🛡️ Quality

**Q: Are your products authentic?**
Yes, every Nighat Apparel piece is 100% original and crafted in Pakistan.

**Q: What if I receive a damaged item?**
Contact us within 24 hours with photos. We'll arrange a free replacement or refund.

## 📞 Contact

**Q: How can I contact customer support?**
- WhatsApp: +92 306 6284243
- Email: apparelnighat@gmail.com
- Business Hours: Mon-Sat, 10 AM - 8 PM

Still have questions? WhatsApp us anytime!